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Posted on June 1, 2001 - by deCadmus

A tale of two searches.

Usability Web/Tech

A tale of two searches.

While plotting a gift for my wife, I recalled an Oprah episode featuring interior design. [For the record, I wasn't actually watching Oprah, I just happened to be in the same room while it was on. Glad we got that cleared up.] One of the guests had written a book about decorative wall painting that looked to be good gift material… except I could remember neither the name of the guest, nor the name of the book, save for “painted” something or other.

Plan A… Oprah.com. I plugged away at the site’s search engine, using virtually every related key word I could think of–painted, walls, decorating, design–and while I believe I found an abstract of sorts for the show in question, I still couldn’t uncover the name of the guest… or the book.

Plan B… Amazon.com. Plugging in the search terms “painted walls” returns a very small, targeted set of results, with Debbie Travis’ Painted House at the very top of the list. A home run with my very first swing.

So what’s the difference? Why would Oprah.com fail to return usable results after several minutes of searching and a dozen terms, while Amazon.com found my target in 3 seconds and two terms? I can’t be certain, but it may have something to do with semantics. First, Amazon can reasonably expect that most searches will target book authors and titles. Oprah’s web, by contrast, likely hosts a much broader variety of searches… show topics, guests, causes, what have you. Second, I’d expect that Amazon employs key word targeting, so that searches that are similar to a particular book’s title–especially searches that previously resulted in the selection of a particular title–are programmed to return precisely that book. Oprah’s site clearly doesn’t employ targeted searches… or doesn’t do them well.

It *is* possible to find the book in question on Oprah’s site. It requires a minimum three clicks down a very specific path, and you need to know when the episode that featured the book aired. Probably not the best way to track down a book….

This entry was posted on Friday, June 1st, 2001 at 1:45 am and is filed under Usability, Web/Tech. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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    Your author.Bloggle is the online playground of Doug Cadmus, a usability guy, writer, photographer and sometime dramatist who moved to Vermont for the coffee. When not writing, reading or walking his old, blind golden retriever, he roasts coffee in his garage and is the Web Guy for Green Mountain Coffee in Waterbury, VT.
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