Decking the Halls
Decking the Halls While browsing my local pets superstore looking for — of all things — a costume for my golden retriever, I found myself picking my way through aisles strewn with half-emptied boxes of merchandise for the upcoming holiday season. While I...Creative Good in S.F.
Two weeks ago I visited San Francisco to do the inaugural eCustomerExperience conference, sponsored by the folks at Creative Good. The last ‘first’ conference I attended was the Spring ’96 Netscape developers conference, and it’s tempting to...Quick elevator etiquette lesson
Quick elevator etiquette lesson: When the doors open, allow current elevator passengers to exit the car. Only then should you hack and curse your way into the car in your urgent drive to get wherever it is you’re so desperate to go. Your cooperation is...
Your Customers Are Talking
Appeared in Inc. Magazine, September, 2000 Increasingly aware of the costs of acquiring new customers on the Internet, companies are scrambling to implement relationship management initiatives and to adopt practices that deliver a superior customer experience. A...Tweetstream
- Roses are red, And come in a box, Necco candy hearts are no more, But you can buy ‘em from Brachs.
- RT @GregAndree71: 13yo student just passed me in the hall, and asked if I knew what day it was. I said I did, and he said, "All those kids…
- @chrislhayes What a really terrific show tonight! You shed a lot of light on the actual state of affairs on our sou… t.co/XXtWQPY1G2
- RT @BadAstronomer: Apropos of nothing, remember that *real* national emergencies are global warming gun violence right wing extremism fasc…
- @scalzi @ChuckWendig Throw in wicked penalties (hefty fines, mandatory minimum sentences) for those found to willfu… t.co/Eewid0Yvfl
- @scalzi Certainly has me rethinking the outer limits of plotting...
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