Decking the Halls
Decking the Halls While browsing my local pets superstore looking for — of all things — a costume for my golden retriever, I found myself picking my way through aisles strewn with half-emptied boxes of merchandise for the upcoming holiday season. While I...Creative Good in S.F.
Two weeks ago I visited San Francisco to do the inaugural eCustomerExperience conference, sponsored by the folks at Creative Good. The last ‘first’ conference I attended was the Spring ’96 Netscape developers conference, and it’s tempting to...Quick elevator etiquette lesson
Quick elevator etiquette lesson: When the doors open, allow current elevator passengers to exit the car. Only then should you hack and curse your way into the car in your urgent drive to get wherever it is you’re so desperate to go. Your cooperation is...
Your Customers Are Talking
Appeared in Inc. Magazine, September, 2000 Increasingly aware of the costs of acquiring new customers on the Internet, companies are scrambling to implement relationship management initiatives and to adopt practices that deliver a superior customer experience. A...Tweetstream
- RT @RichardEngel: Turkey’s conflict in Syria took a major turn today. First alleged atrocities by Turkish-backed Arab militias, executing K…
- RT @MattShepardFDN: On this day, 21 years ago, Matthew Shepard died, becoming the victim of one of the most notorious anti-gay hate crimes…
- @AdamParkhomenko Nah. Trash at least shows up at the curb once a week.
- RT @Mattsdoreen: Who remembers Susan McDougal? She served 18 months for ignoring a subpoena to testify in the Whitewater case against the…
- @SenatorRomney It will. What are you going to do about it?
- @Liz_Cheney @realDonaldTrump Maybe you should do your part to remove him from office then?
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