!#$%@! Blister Packages!

To accompany the lonely usability note below, and for your reading pleasure, see Pogue’s catchy NY Times ditty, 10 Ways to Please Us, the Customers: 1. Thou shalt not entomb thy product in indestructible plastic. Sure, we understand the temptation: you want your...

The Present Future

Kottke is getting lots of nifty responses to his “Present Future” post. The responses are about as wide and varied as you might expect… we are all of us amateur futurists. I’m richly amused by folks in the discussion who offer views like:...

Building Block

Back to the subject of the user experience… I’ve had the extreme fortune to, once again, find myself playing my favorite role – practicing a mix of usability and information architecture, and being something of a customer experience gadfly. When the...
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