We have lived in this world where little things are done for love and big things for money. Now we have Wikipedia. Suddenly big things can be done for love.

Clay Shirky

Customer Care

Customer Care. It has a nice ring to it, doesn’t it? Suggests that perhaps you’ll get more than mere “support,” or “service,” and might in fact find a person on the other side of the link who’s genuinely interested in you....

I love the holiday season.

I love the holiday season. I love the glittering lights, the music, the smells, the hustle and bustle of the crowds…. Especially the crowds. There’s just something about a giant commingling of folks with visions of sugar-plums dancing in their heads...

Lessons from the Fall

Lessons from the Fall (of the I-Builders) The Industry Standard has collected a series of articles that examines the current plight of the I-Builders — IXL, March1st, Razorfish, Organic, et al. — once the wunderkinds of the industry, now known more for...

WAP Sucks?

So… Jakob Nielsen has released a new report in which he says, essentially, WAP sucks. No surprise. He’s staking out a strong negative position (again) so that he when a significant number of companies fail at WAP (as they did with the web) he can sit back...

As for me, I blame tryptophan.

My Thanksgiving holiday went as all such events should… family, football, turkey and far too many trimmings. The holiday beast was roasted on the grill again this year, to rave reviews. (Thank you, thank-you-very-much.) Afterwards there was Christmas music [yes,...

A Turkey for Thanksgiving

They were supposed to deliver the holiday goods. Instead, Webvan lays an egg. CNET’s news.com reports that consumers have emptied Webvan’s shelves of the accoutrements for this Thanksgiving’s roast beast. The largest online grocer’s...

All the office is a stage…

I’ve been reading The Experience Economy: Work Is Theatre & Every Business A Stage by Joe Pine and Jim Gilmore. It’s proved to be a great read, and one that suggests that we are, all of us, in for some fundamental changes. As an improvisational actor...

P2P Paradigm?

“Peer-to-peer has been around for a long time, but it is now being recognized as the computing paradigm of the future,” said Albert Yu, senior vice president of the Intel Architecture Group. Not so fast, Mr. Yu. While a number of P2P applications have...

WinAmp Skins

Relevant to the new Netscape release, I have to wonder how many people use skins. And for what purpose? The earliest implementation of skins that I’m familiar with is Nullsoft’s WinAmp. By downloading skins, or interface overlays, you could change the look...

Too little too late?

Netscape Navigator 6 has shipped, after more than two years of development. In that development cycle, pretty much everything that comprised the prior version of the browser was scrapped and re-written. Which would make you think that this latest browser should be...

Our Own Puritan

I perform at Renaissance faires as a hobby. It’s escapism, certainly, but it’s also great interactive theatre — there’s no stage, no walls, no curtain — and the patrons become part of the acting company. Some of the very best actors at...

No help available here.

One more for the road…While I raved on Monday this week about just how nifty I found the wireless web, I have to note that for the last several days I have been utterly unable to connect. Instead of my minibrowser home page I receive a terse message that reads...

I’ve been WAPped

I’ve been WAPped.After reading one report after another about the adventures offered by WAP and mobile commerce in general, I decided it was time to get some first-hand experience. So, over the weekend I picked up a shiny new web-enabled PCS phone....

Decking the Halls

Decking the Halls While browsing my local pets superstore looking for — of all things — a costume for my golden retriever, I found myself picking my way through aisles strewn with half-emptied boxes of merchandise for the upcoming holiday season. While I...

Big Concept Department

Big Concept Department We all know that web sites do not exist in a vacuum� but imagine for a moment that they did. In your mind�s eye picture each site spinning in an inky void, some � the largest � like stars, while others form planets, moons,...

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