Call it, The Santa Wager

by | Dec 16, 2000 | Forty-two

At some point in my childhood I faced the decision of whether to believe in Santa Claus, even in the face of a growing body evidence to the contrary. I chose to believe. That belief may have been simple, as in “Of course there is. Mommy said so and besides look...

Enough is Never Enough

by | Dec 13, 2000 | Usability, Web/Tech

A recent New York Times article quotes the CEOs of some top PC makers wondering whether there’s an audience for the high-speed processors that have recently hit the market. Michael Dell suggests that, “there haven’t been a lot of great reasons to buy...

Customer Care

by | Dec 11, 2000 | Usability

Customer Care. It has a nice ring to it, doesn’t it? Suggests that perhaps you’ll get more than mere “support,” or “service,” and might in fact find a person on the other side of the link who’s genuinely interested in you....

Giddy

by | Dec 10, 2000 | Forty-two

It’s a definite maybe for snow in Kansas City tonight. Jessie, the abominable snow-pup, is giddy with anticipation. Me,...

I love the holiday season.

by | Dec 10, 2000 | Usability, Web/Tech

I love the holiday season. I love the glittering lights, the music, the smells, the hustle and bustle of the crowds…. Especially the crowds. There’s just something about a giant commingling of folks with visions of sugar-plums dancing in their heads...

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