Building Block

Back to the subject of the user experience… I’ve had the extreme fortune to, once again, find myself playing my favorite role – practicing a mix of usability and information architecture, and being something of a customer experience gadfly. When the...

Putting the X in X-Mas

Filled with the Christmas spirit, I arrive at Hallmark.com. My mission: find the ideal card to send to my coworkers and other business folk who’ve made my work a delightful experience this year. My objective: a card that 1) conveys a warm and joyful, yet not...

The Web is not Walden Pond

The Web is not Walden Pond… and attempts to make it so through increasingly stark simplicity are well-intentioned, but badly aimed. Simplicity often belies the truth. The truth if the web is that it is the most mind-boggling array of unstructured information...

A children’s riddle…

Q: What has four eyes but can’t see? A: The Mississippi river. There’s another four-eyed monster that’s puzzled by that whole “vision” thing… the collective of Information Designers, Interaction Designers, Interface Designers and...

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